Privacy Policy

Overview

At Shivnanda, protecting your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information.

We are committed to complying with applicable Indian laws, including the Information Technology Act, 2000 and related rules. However, we do not guarantee compliance with laws of jurisdictions outside India.

We take reasonable steps to protect your privacy on systems controlled by us. However, we are not liable for unauthorized disclosures by third parties such as advertisers or external websites linked to our platform.

This Privacy Policy is subject to change at any time without prior notice. Users are advised to review it periodically.

Information We Collect

We collect information for processing orders and improving customer experience. This includes:

• Name
• Phone Number
• Email Address
• Shipping and Billing Address

We do not store your credit/debit card details. Payments are processed securely via third-party providers.

Use of Information

Your information is used to:

• Process and deliver orders
• Provide customer support
• Send order updates via WhatsApp, email, or phone
• Improve website functionality and services

Third-Party Services

We may share your data with:

• Payment gateways (Razorpay)
• Logistics partners (Expressbees)

We are not responsible for privacy practices of third-party platforms.

Cookies

We use cookies to track user behavior and improve website performance. You may disable cookies via browser settings.

Data Security

We maintain reasonable security measures to protect your information.

User Rights

You may request access, correction, or deletion of your data by contacting us.

Contact Information